For owners of law firms who spend to make the phone ring
I set up intake systems for law firms. Calls answered, your questions asked, the consult booked, the matter written into your case-management system, and the people who don't book followed up with. Book a call and you'll hear a recording of your own line first. If it's fine, I'll tell you so and leave you alone.
The problem
Every other failure in your firm shows up somewhere. A blown deadline is in the file. An unhappy client is on Google. A case that doesn't settle is on the P&L. But the person who called at 6:40 on a Thursday, heard voicemail while you were in a deposition, and called the next firm on the list, and that person exists in no system you own. No report, no line item, no conversation. You're not tolerating that loss. You can't see it. And you're paying for the click that produced the call.
Clio had a research firm secret-shop 500 law firms. 40% answered the phone. 64% of the people who reached out got no follow-up at all.
Source: Clio Legal Trends research, 2024.
What changes
Every person who reaches out gets answered by something that sounds like your firm, gets asked the right questions, and ends up on your calendar with a complete file waiting, whether they call at 2pm or 2am. The ones who don't book get followed up with, without you remembering to do it. You stop answering your cell at nine at night. You stop interviewing for the front desk. And for the first time you can see a number you've never seen: how many people contacted your firm, and what happened to each one.
What it is
It answers every call to your firm, day and night, on your existing number. It asks the intake questions your firm actually uses, flags possible conflicts for a human to decide, books the consult on your calendar, and writes the complete matter into your case-management system. Everyone who calls and doesn't book enters an automatic follow-up sequence. That's the part nobody else staffs.
Anyone who wants a human gets one, in one sentence, by whatever path you specify. In this profession, visible limits aren't a weakness. They're the difference between something you'd let near a prospective client and something you wouldn't.
How it works
Before anything is built, your firm's line gets called after hours and during a busy stretch, and you get the recordings. That's the baseline. You keep it whether or not you go further.
You walk through the questions you actually need answered to evaluate a matter. That's the whole ask on your side. You approve the script before a word of it goes live.
In 10 business days, on your existing line. You don't change your phone system, your software, or your staff. You don't hire, fire, train, or manage anyone.
What you get
A recording of what a prospective client hears when they call today, after hours and at peak. Delivered before anything is installed. Yours to keep either way.
Every call picked up within two rings, nights, weekends, and holidays. No number change, no phone-system migration.
A car accident, a custody emergency, and a wrong-number telemarketer get handled differently instead of all becoming the same message slip.
Built from what you actually need to evaluate a matter. You stop getting "car accident, call back" and start getting a file.
Names of all parties captured and checked against your records, with anything questionable flagged. The system flags. You decide.
Real availability checked on the call, the consult booked before the caller hangs up. No phone tag.
The complete intake lands in Clio, MyCase, Filevine, or Smokeball, where you already work. Nothing to re-key.
Everyone who contacts the firm and doesn't book enters an automatic follow-up sequence. The piece nobody else sells.
Any caller who asks for a person gets one, immediately, by the path you set. Tested before launch and monthly after.
Contacts received, answered, intakes completed, conflicts flagged, consults booked, and the people who reached out, didn't book, and were followed up with.
What changes for you
The spend that made the phone ring finally reaches a person who finishes the job, at 2pm or 2am.
No more answering your cell at nine because you don't want to lose the case. The after-hours window, where your coverage is worst, is the window this covers best.
When the seat turns over, and in this market it does, you're not back to voicemail while you try to fill it.
For the first time, you can see how many people contacted your firm and what happened to each one.
I build these systems deliberately not to practice law. I'm not an attorney and I'm not qualified to be one, so I didn't build something that gives advice, quotes fees, or decides conflicts. It asks your questions and refuses everything else. If your line already answers every call and follows up with everyone, I'll tell you that and go away.
Andrey Felix
Founder, Blue Rain Advisory
Why now
The cases you have are screaming: deadlines, hearings, clients in crisis. The cases you don't have are silent, which is exactly why this stays on the mental list for two years. Nothing forces it. Meanwhile every evening and every weekend, calls you paid to generate are going to voicemail, and the callers are choosing someone else within the hour. The audit costs you nothing and takes a few minutes to set in motion. The only thing it changes is that you'll finally know.
Also included
What it is
The complete written script the system uses, including the exact refusal language for the five things it will never do, formatted for your review or your carrier's.
Why it matters
It turns your largest fear from an open risk into a document you can hand to someone, a partner, a carrier, your state bar if you ever want to.
What it is
A documented handover so that if your intake person quits, goes on leave, or is out sick, the system already carries the load with no change.
Why it matters
It covers the single moment that hurts most. You've replaced this role before and you know what the gap costs.
What it is
Full intake in Spanish. Same questions, same routing, same write-back.
Why it matters
In immigration and most urban PI and criminal practices this isn't a feature, it's a requirement.
What it is
The system picks up when your own line is busy or rings out during business hours, not just after five.
Why it matters
Most firms assume their daytime coverage is fine. It's the most common surprise in the audit.
What it is
A walkthrough at day 90 comparing the audit baseline against real results, with the follow-up sequence rewritten based on what your callers actually said.
Why it matters
It turns a set-and-forget install into something that visibly improves, and gives you a number to judge it by.
Whether this fits
Questions
The next step
It's short, it's free, and there's nothing to sit through. Before we talk, I'll have already called your line after hours and recorded what happens, so we're not starting from a pitch. We're starting from your firm. If your firm answers every call and follows up with everyone, I'll tell you that and we're done. Either way the recording is yours to keep.
Bring your firm's main line to the booking so I can run the audit before we talk.
You've had a vague sense you should be better about the phones for a while now. This is the version of that where you actually find out. Book the call, I'll listen to your firm's line first, and you'll hear it with me. Worst case, you keep a recording and learn your intake is airtight. Best case, you stop losing the clients you're already paying for.